Navigating the world of Medicaid can sometimes feel like trying to find your way through a labyrinth. Where do you even begin when you have a question or need to access a specific service? This is especially true when it comes to something as essential as non-emergency medical transportation (NEMT).
If you’re an Arkansas Medicaid member seeking clarity on NEMT or simply need to find the correct Medicaid of Arkansas phone number for your region, you’ve come to the right place.
Understanding NEMT in Arkansas
Non-Emergency Medical Transportation (NEMT) is a lifeline for Arkansas Medicaid members who find themselves unable to get to their medical appointments. Whether it’s due to a disability, lack of personal transportation, or another qualifying reason, NEMT ensures that transportation doesn’t become a barrier to healthcare.
Medicaid of Arkansas Phone Number by Region
Arkansas Medicaid has partnered with Verida to manage NEMT services. To streamline the process, the state is divided into five regions, each with a dedicated Medicaid of Arkansas phone number for scheduling transportation.
Before you pick up the phone, make sure you have all the necessary information handy:
- Member Information: Full name, date of birth, address, phone number, Medicaid number.
- Appointment Information: Date and time of appointment, doctor’s name, medical facility name and address, type of appointment.
- Special Needs: If you require an escort, use a wheelchair, or have any other special needs, be sure to mention these.
- Emergency Contact: Name and phone number of someone Verida can contact in case of an emergency.
Here’s a breakdown of the regions and their corresponding Medicaid of Arkansas phone numbers:
- Region A: 888-833-4136 (Baxter, Benton, Boone, Carroll, Madison, Marion, Searcy, and Washington counties)
- Region B: 888-833-4128 (Cleburne, Fulton, Independence, Izard, Jackson, Sharp, Stone, Van Buren, White, and Woodruff counties)
- Region C: 888-833-4130 (Clay, Craighead, Crittenden, Cross, Greene, Lawrence, Mississippi, Poinsett, Randolph, and St. Francis counties)
- Region D: 888-822-6155 (Conway, Crawford, Franklin, Johnson, Logan, Perry, Polk, Pope, Scott, Sebastian, and Yell counties)
- Region G: 888-833-4135 (Faulkner, Lonoke, and Pulaski counties)
For any inquiries related to facilities, dial 855-223-1227.
Operating Hours: Monday – Friday, 8:00 am to 5:00 pm CST (excluding state holidays).
Important Things to Remember
- Advance Scheduling: Schedule your NEMT ride at least two business days in advance of your appointment. For Day Treatment programs, book three days in advance. You can schedule trips up to 30 business days ahead.
- Shared Rides: NEMT is a shared ride service, so be prepared to share your ride with other passengers going to similar destinations.
- Baggage Limits: Only one small bag that can fit on your lap is allowed.
- Escorts: If you require an escort due to a medical condition, be sure to request one when scheduling your ride.
Need More Information?
Verida has a comprehensive NEMT Rider’s Guide available for download. This guide is packed with useful information about the program, rider responsibilities, and answers to frequently asked questions.
Finding the right Medicaid of Arkansas phone number and understanding how to access NEMT services can make a world of difference in your healthcare journey.
