Navigating the world of health insurance can feel overwhelming. Whether you need to schedule an appointment, understand your benefits, or simply have a question answered, it’s essential to know how to reach your health plan provider. If you’re a UPMC Health Plan member or considering becoming one, this comprehensive guide is for you. We’ll cover everything from phone numbers and addresses to online resources, ensuring you can easily connect with UPMC Health Plan and get the assistance you need.
UPMC Health Plan: Contact Information at Your Fingertips
Here’s a detailed breakdown of how to contact UPMC Health Plan based on your needs:
Current UPMC Health Plan Members
- Phone: 1-844-220-4785
- TTY: 711
- Hours (EST):
- Monday – Friday: 7 a.m. to 7 p.m.
- Saturday: 8 a.m. to 3 p.m.
- Interactive Voice Response: 1-866-406-8762 (24/7 availability)
Sales Inquiries (Group and Individual)
- Phone: 1-877-563-0292
- Hours (EST): Monday – Friday: 8 a.m. to 5 p.m.
Online Options
- Pay Your Bill: Convenient online bill pay option available.
- Pay Your Premium: Manage your premium payments online.
- Live Chat: Get your questions answered in real-time.
- Hours (EST):
- Monday – Friday: 7 a.m. to 7 p.m.
- Saturday: 8 a.m. to 3 p.m.
- Hours (EST):
Visit a UPMC Connect Center
Connect Centers provide in-person assistance with your health plan needs.
- Altoona: Logan Valley Mall, 5580 Goods Lane, Altoona, PA 16602
- Monroeville: Royal Oak Shopping Center, 1768-A Golden Mile Highway, Monroeville, PA 15146
- Pittsburgh (Ross Park Mall): 1000 Ross Park Mall Dr, Pittsburgh, PA 15237
- Bethel Park (South Hills Village): 301 South Hills Village, Bethel Park, PA 15241
Visit the UPMC Health Plan website for detailed hours of operation for each location.
Go Mobile with the UPMC Health Plan App
Download the UPMC Health Plan mobile app for on-the-go access to your health plan information. Use the app to:
- View your member ID card
- Chat with Member Services
- View prescriptions
- Check the status of your claims
- And much more!
Download on the Apple Store or Google Play.
Connecting with UPMC Health Plan as a Provider or Producer
UPMC Health Plan also provides various contact options for healthcare providers and insurance producers.
Prospective Clients
- Phone: 1-888-383-UPMC (8762)
Current Clients
- Phone: 1-800-937-0745
Mailing Address
UPMC Health Plan
Attn: Commercial Plans
U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219
Sales Offices
- Pittsburgh: U.S. Steel Tower, 600 Grant Street, Pittsburgh, PA 15219; Phone: 1-888-383-UPMC (8762)
- Erie: 100 State St., Suite 300, Erie, PA 16507; Phone: 1-814-833-6633
- Johnstown: 1219 Scalp Avenue, Richland Plaza, Johnstown, PA 15904; Phone: 1-814-262-8441
- Williamsport: UPMC Health Plan, 700 High St., Williamsport, PA 17701
Provider Services
- UPMC Health Plan Provider Services: U.S. Steel Tower, 600 Grant Street, Pittsburgh, PA 15219
- Commercial (UPMC Health Plan): 1-866-918-1595
- Medical Assistance (UPMC for You): 1-866-918-1595
- Special Needs Unit: 1-866-463-1462
- Web Support: 1-800-937-0438
- Interactive Voice Response: 1-866-406-8762
- Electronic Data Interchange Questions: 1-888-876-2756
- UPMC Dental Advantage: 1-877-648-9609
- Provider Appeals: PO Box 2906, Pittsburgh, PA 15230-2906
- Pharmacy Department: 1-800-396-4139
- Medicare (UPMC for Life): 1-877-539-3080
- Children’s Health Insurance Program (UPMC for Kids): 1-800-650-8762
- Clinical Operations Fax Numbers (all lines of business):
- Utilization Management Information: 412-454-2070
- Behavioral Health: 1-888-249-5646
- UPMC Community HealthChoices Provider Services: 1-844-860-9303; Email: CHCproviders@upmc.edu
- UPMC Community HealthChoices – MLTSS: PO Box 106042, Pittsburgh, PA 15230-6042
- Medicare Special Needs Plans (UPMC for Life Complete Care): 1-800-606-8648
Provider Contact Addresses
- UPMC Health Plan Provider Services: U.S. Steel Tower, 600 Grant Street, Pittsburgh, PA 15219
- Network Development: U.S. Steel Tower, 14th Floor, 600 Grant Street, Pittsburgh, PA 15219
- Claims Submission (UPMC Health Plan): Select the appropriate PO Box from the following:
- Commercial, CHIP: PO Box 2999
- Medicaid: PO Box 2995
- Medicare: PO Box 2997
- UPMC Dental Advantage: PO Box 1600
- UPMC Vision Advantage: PO Box 1600
- Community HealthChoices: PO Box 106042
Producer Support
- Licensing Questions and Producer of Record Changes: producerrelations@upmc.edu
- Commissions (Password Resets and General Inquiries): Email: @Indvproducersupport (Service Account); Phone: 855-306-8276
- Commission-Specific Questions: upmchpcommissions@upmc.edu
Stay Informed with MyHealth Matters Blog
UPMC Health Plan’s MyHealth Matters blog provides valuable health and wellness information, plan updates, and more.
This guide is your go-to resource for all your UPMC Health Plan contact needs. Bookmark this page and stay connected!
