Privacy Policy
1. Collection of Customer Information
In the process of providing our services, you are required to register an account and provide personal information such as email, full name, phone number, date of birth, address, gender, and bank account details. This registration process helps us accurately process payments and delivery for you. We automatically store any information you enter on our website. This information will be stored and used to respond to customer inquiries and provide personalized recommendations for your shopping experience.
2. Purpose of Using Information
We use personal information for the following purposes:
- To send notifications about new products and promotional programs on the website.
- To improve product quality and services.
- To recover members’ accounts on the website.
- To respond to inquiries and resolve complaints via email, phone, or by sending letters to members’ addresses.
We do not sell, share, or exchange customers’ personal information collected on the website with any third parties. The personal information we collect will only be used internally.
3. Scope of Information Use
The personal information collected will be used solely within our company for one or more of the following purposes:
- Customer support.
- Providing information related to services.
- Processing orders and providing services as requested by you.
- Sending information about new products, services, upcoming events, or recruitment information if you have registered to receive notifications via email.
- Managing customer accounts and confirming and processing transactions related to your payments.
4. Data Retention Period
For personal information, we will delete this data upon customer request. Customers can send their request via email to [email protected]. Additionally, all information will be stored on our controlled system and servers for up to 1 year. If no new transactions are made within 1 year, the company will delete customer information.
5. Means and Tools for Users to Access and Edit Their Personal Data
Personal information is collected via email when customers place orders, or through phone calls for orders. You can contact us via email at [email protected] or by calling 0989.851.083 to request edits or updates to your personal data.
6. Commitment to Protect Customer Personal Information
Protecting your personal information is very important to us. You can be assured that the information you provide to us will be kept confidential. We are committed not to share, sell, or rent your personal information to anyone else. We guarantee that we will only use your information for the following purposes:
- Enhancing customer service.
- Resolving disputes or complaints.
- When required by law enforcement authorities.
We understand that your rights to protect your personal information are important, and it is our responsibility to ensure that. If you have any questions or suggestions regarding the privacy policy of this website, please contact us via our hotline at 0989.851.083.
7. Complaints Regarding Employee Misconduct or Product Issues
- We accept all complaints related to the use of our services.
- For warranty issues, please contact us directly to proceed with the warranty process.
- The maximum time for resolving complaints is 03 (three) working days from the receipt of the complaint. In case of force majeure, both parties will negotiate.
We emphasize that we are highly concerned about the protection of our customers’ personal information. If you have any suggestions or concerns regarding our privacy policy, please feel free to contact us via our hotline at 0989.851.083.