An Uber driver’s comprehensive list of passenger rules, recently discovered by a rider, has ignited a heated debate online. The list, shared on Reddit, outlines specific expectations for passenger behavior, ranging from pet handling to phone call etiquette.
The rules begin with guidelines for pet owners, stating that pets are welcome but must remain on the passenger’s lap or the floor to minimize shedding. Passengers are also expected to clean up after their pets to avoid cleaning fees. The driver emphasizes child safety, requiring children to remain seated and refrain from disruptive behavior.
Regarding phone calls, the rules stipulate that passengers should use earbuds for calls, social media browsing, and any activity involving audio. The driver explicitly states a refusal to lower the radio volume for passenger calls, citing a desire not to be privy to personal or business conversations.
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Eating and drinking are also addressed, with only water permitted. The driver warns that any mess or lingering odor will result in a cleaning fee reported to Uber/Lyft, starting at $50. Vaping and smoking are strictly prohibited.
Health and hygiene are also covered, with passengers required to cover their mouths when coughing or sneezing. Wearing a mask is encouraged for those who are sick. Interestingly, while seatbelt use is encouraged, the driver acknowledges it’s ultimately the passenger’s decision, though a potential ticket could be issued.
The driver concludes by stating that passengers who are unhappy with the ride, refuse to follow the rules, or feel uncomfortable are welcome to request another driver. The overall message emphasizes respect for car etiquette and ensuring a safe and pleasant journey.
The Reddit post has garnered over 1,300 responses, with opinions sharply divided. Some users criticize the rules as excessive and overbearing, arguing that paying for a service should entitle customers to certain accommodations, such as a quiet ride. They also point out the impracticality of reading such a lengthy list before reaching the destination.
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Conversely, others defend the driver, suggesting the rules reflect past experiences with disrespectful passengers and a desire to maintain a clean and comfortable vehicle. They view the rules as common courtesy and appreciate the driver’s proactive approach. However, even those who agree with the content criticize the tone as aggressive and off-putting.
A recurring concern is the lack of transparency, with passengers unable to review the rules before accepting the ride. This raises questions about fairness and the driver’s approach to customer service. The debate highlights the ongoing tension between service providers and customers, particularly in the gig economy, and the challenges of establishing mutually agreeable expectations.
